If a student decides to cancel a booking in advance they will be refunded their booking deposit but in the unlikely circumstance a student decides not to turn up and take a room without cancelling they will not be refunded their booking deposit.
Also if a student turns up and is not happy with the place and does not wish to take it they will get complete refund. House My Student will refund full booking deposit to the student within 3 to 4 working days if they have cancelled correctly and informed the Host/Homeowner so they can re-advertise their room/accommodation ASP.
If a student decides to leave a premises before their departure date, no refund is given but we can help them the best we can in finding another property more suitable, if we have something available. We can not guaratee this, but will not charge a booking fee for a new premises. Each circumstance is different and is at the discretion of the House My Student Team. Please Read Terms and conditions carefully before booking your room.